If the tank has not been serviced in three or more years and the symptoms are limited to slow drains and mild odors, a pump-out is the appropriate starting point. If the tank was recently pumped, or if the symptoms include standing water over the drain field or liquid refilling the tank quickly, the answer is more likely drain field investigation. In ambiguous cases, a pump-out with a full inspection is the right first step. It empties the tank, allows assessment of all components, and gives the technician a clear view of what is happening inside the system.